Trust, privacy, and compliance
Reading and exporting the per-decision audit trail
The per-decision audit trail is a crucial feature in Unless that records detailed logs for every answer your AI agent provides. This audit trail captures the timestamp, the sources cited, the model used, the input data, the output text, and any procedures triggered during the interaction. It ensures full transparency and accountability, allowing you to trace exactly why and how the agent made a particular decision.
what the per-decision audit trail includes
Each entry in the audit trail logs the following key information:
- Timestamp: When the decision was made.
- Sources cited: The exact documents or knowledge base entries the agent referenced.
- Model used: Which AI model generated the response.
- Inputs: The customer message and the current state of Living Context.
- Output: The text the agent produced.
- Procedures triggered: Any automated actions or workflows initiated by the decision.
This comprehensive logging supports compliance with regulations such as the EU AI Act and internal review processes by providing a clear, exportable record of every interaction.
how to read the audit trail
You can view the audit trail for any conversation directly within the Unless platform. Open the conversation in the Conversations interface and access the decision trail panel. This panel displays the full log of each agent response, showing the reasoning and sources behind it. This transparency helps your team, auditors, and even customers understand the agent’s behavior.
exporting the audit trail
For deeper analysis, compliance reporting, or regulator inquiries, the audit trail can be exported in PDF or JSON formats. To export:
- Navigate to the specific conversation in the Conversations section.
- Select the option to Export audit trail.
- Choose your preferred format (PDF or JSON).
- Download the file for offline review or sharing with auditors.
This exportable audit trail is designed to be tamper-proof and is retained according to your privacy settings, typically for at least one year.
why the audit trail matters
Maintaining a detailed per-decision audit trail is essential for:
- Demonstrating compliance with data protection and AI regulations.
- Investigating customer disputes or internal compliance questions.
- Preparing for audits by regulators or third parties.
- Supporting your Data Protection Officer (DPO) and internal auditors with clear, accessible records.
By using the audit trail, you ensure that every AI decision is explainable and accountable, reinforcing trust in your AI system.
conclusion
The per-decision audit trail in Unless provides a transparent, detailed record of every AI interaction, capturing all relevant data to explain and justify agent decisions. Reading and exporting this trail is straightforward within the platform, empowering your team to maintain compliance, support audits, and build trust with customers and regulators alike.