Train your knowledge
Publishing the auto-generated Help Center
The Unless Help Center is an auto-generated, customer-facing site that publishes directly from your Living Knowledge. It is not a separate tool you maintain; it is the public face of the same structured content your Customer Agent uses to answer questions. This article walks you through turning it on, configuring it to match your brand, and understanding what gets published and how.
Turning on the Help Center
To activate the Help Center, open Train > Knowledge base > Help Center in the Unless dashboard and toggle it on. You will need admin access to the dashboard and at least one active Living Knowledge source connected to your account. Once enabled, you pick the subdomain and the topics that should publish. Only the content you select will appear in the public help center.
What you can configure
Topic and source selection
Choose which topics or sources should publish into the Help Center. Only selected content will appear publicly, so you control exactly what customers see.
Subdomain and domain settings
Set your subdomain for the Help Center. You can publish on a subdomain of your own site, such as help.your-company.com, to keep it under your brand.
Branding and theme
Open the Theme settings inside the Help Center tab to set your logo, colors, and typography. For more advanced styling, you can use custom CSS - ask your account manager for assistance.
How customers find articles
Customers can find articles in three ways: search, browsing by topic, or asking the Customer Agent. All three are grounded in the same Living Knowledge, so the answers they get are consistent with what the agent would say in a chat. The Help Center includes search functionality, category tiles for browsing, how-to articles, and a glossary with definitions.
The Customer Agent starter button
You can add a Customer Agent starter button to every page in the Help Center. When customers cannot find what they need through search, they can ask in natural language. The agent appears as a starter button inside the Help Center, so the self-service experience flows directly into a conversation when needed.
How the Help Center stays current
The Help Center is auto-generated from your docs, tickets, recordings, and conversations - the same source the agent uses. When your Living Knowledge changes, the Help Center updates automatically. You do not maintain it manually. Because it is generated from the same Living Knowledge that powers the Customer Agent, your public documentation and your AI responses always stay in sync. Nobody has to maintain two libraries that disagree.
Reviewing performance
Open Analyze > Performance to see how the Help Center is performing. The Help Center is treated as one of the surfaces the agent runs on. Review which articles get the most traffic to understand what content your customers need most.
When to use the Help Center
- You do not have a help center today and need one fast
- Your current help center is hard to keep current
- You want a single source of truth that customers and the agent both use
When not to use it
- Your existing help center is high-traffic and you cannot easily change domains - connect Unless as a Source instead, and keep your help center where it is
- You publish heavily branded marketing content alongside support content - the Help Center is for support content, marketing goes on your main site
Limitations
You cannot edit a Help Center article directly. Edits happen at the Source level, and the Help Center is derived from Living Knowledge. The feature is currently in Beta, so contact your account manager to join the Beta program.
Cost savings
Most teams drop their existing help center vendor once the Unless Help Center is live. That saves €40,000-120,000 per year on software and content operations.
The Help Center is a single, auto-maintained surface that keeps your public documentation and your AI responses in sync. Once configured, it runs itself - you only need to review performance and adjust your sources when your knowledge changes.