Train your knowledge

Publishing the auto-generated Help Center

In brief: Unless publishes an auto-generated, customer-facing Help Center from your Living Knowledge. It uses your tone and the languages you serve.

The Help Center gives customers a public way to access the knowledge your Customer Agent uses. Because both draw from the same source, the Help Center and the agent’s answers are connected through Living Knowledge.

How the Help Center uses Living Knowledge

Living Knowledge is the library of knowledge built from your Sources. The Help Center is generated from that knowledge, and the Customer Agent uses the same source to answer questions and cite it inline.

What publishing provides

The published Help Center is customer-facing and reflects your tone and the languages you serve. The available information describes what the Help Center is, but not the steps for publishing it.

Publishing steps

The available information does not specify how to publish the Help Center, which settings to configure, or how to preview it. Those instructions cannot be provided here without additional information.

The key point is that the Help Center presents your Living Knowledge to customers, while the Customer Agent uses that same knowledge to respond to them.