Train your knowledge

Publishing the auto-generated Help Center

The Unless Help Center is an auto-generated, customer-facing knowledge base that publishes content directly from your Living Knowledge. It provides a seamless way to offer self-serve support by transforming your structured content into searchable, navigable articles that customers can access anytime. This Help Center is designed to stay current automatically, eliminating the need for manual updates and reducing the operational burden of maintaining support content.

how the Help Center publishes content

The Help Center builds itself from the Sources and Content library you configure in the Train phase of the platform. Whenever you add or update content in your Living Knowledge, the Help Center automatically generates or refreshes the relevant articles. This process requires no manual write-and-publish cycle, ensuring that your help articles are always up to date with the latest information your Customer Agent uses to answer questions.

Content is organized into topics you select for publication, allowing you to control which parts of your knowledge base appear in the Help Center. The articles are formatted for easy reading and include search functionality powered by the same retrieval system that supports the Customer Agent. This means customers can find answers using their own words, improving the self-service experience.

setting up and customizing the Help Center

To publish the Help Center, you simply toggle it on in the dashboard under Train > Knowledge base > Help Center. Here you can:

• Choose the subdomain on which the Help Center will be hosted, typically a subdomain of your main site.
• Select which topics or Sources should be included in the Help Center.
• Customize the branding by adjusting the theme settings, including logo, colors, and typography, to match your company’s style. For more advanced styling, CSS customization is available through your account manager.

The Help Center supports all languages you serve, publishing content in your tone and style across every enabled language. Adding a new language is a configuration change rather than a content rewrite, making multilingual support straightforward.

integrating the Customer Agent and user experience

The Customer Agent appears as a starter button within the Help Center interface. If customers do not find what they need through search or browsing, they can ask the Customer Agent directly in natural language. This integration ensures a smooth transition from self-service to conversational AI assistance without leaving the Help Center.

when to use the Unless Help Center

The Help Center is ideal if you:

• Do not currently have a help center and need to deploy one quickly.
• Find your existing help center difficult or costly to maintain.
• Want a single source of truth that powers both your Customer Agent and your public support content.

Most teams replace their existing help center vendor with the Unless Help Center, often saving between €40,000 and €120,000 annually on software and content operations.

limitations and considerations

If your current help center is high-traffic and you cannot easily change domains, or if you publish heavily branded marketing content alongside support content, the Unless Help Center may not be the best fit. In such cases, you can connect your existing help center as a Source for the Customer Agent instead, keeping your current setup intact.

monitoring Help Center performance

You can track how your Help Center is performing by visiting the Analyze > Performance dashboard. The Help Center is treated as one of the surfaces where the Customer Agent operates, allowing you to see traffic, popular articles, and customer engagement metrics.

conclusion

Publishing the Unless Help Center is a straightforward way to provide your customers with always-current, searchable support content that aligns perfectly with the Customer Agent’s knowledge. Its automatic updates, multilingual support, and seamless integration with conversational AI make it a powerful tool to enhance customer self-service while reducing content maintenance costs. By configuring topics, branding, and domain settings, you can quickly launch a branded help center that grows and adapts with your business needs.