Measure and improve

Using the Inbox to act on what needs your judgment

In brief: Use the Inbox to review items that need human judgment, including content proposals and operational signals. Accept or deny content that is waiting for a decision.

The Inbox brings signals from across your dashboards into one place, so your team can focus on issues that call for human judgment. It helps connect a signal to the operator who can act on it, rather than leaving decisions scattered across dashboards and email chains. Knowing what appears there makes it easier to distinguish items that need a decision from information that points to a broader next step.

What the Inbox surfaces

The Inbox is a dashboard section for handling Messages from the Team Assistant and the Engine. It can surface usage drops, retention risks, upsell triggers, and content conflicts, giving operators a focused view of what may need attention.

Some Inbox items concern content, including suggestions from Team Feedback, Engine-detected gaps, and proposed changes to Living Knowledge. When a content item needs judgment, it queues for an Accept or Deny decision. This gives your team a way to review changes before they are accepted.

How to act on an item

Start by reviewing the item that has been surfaced and deciding whether it needs human judgment. For content awaiting review, use the available Accept or Deny action; the Inbox is designed to make these decisions quick and reduce reliance on email chains.

Other signals, such as a usage drop or retention risk, are surfaced so the right play can reach the right operator. The available information does not specify a particular action for each signal, so use the item as a prompt for the relevant operator rather than assuming a fixed workflow.

Use the Inbox to guide improvement

The Inbox also points out the next AI maturity step. This connects immediate review work with the broader process of improving your rollout, while the Engine’s Analyze phase tracks performance, business impact, and AI maturity.

Together, these functions make the Inbox both a place to handle Messages and a way to identify where attention may help next. Review its content proposals and signals to keep human judgment focused where it is needed.