Connect your systems

Deploying across channels: web, WhatsApp, Slack, and more

In short: The listed customer-facing surfaces are website, in-product, portal, chat, and helpdesk. Deployment options include a JavaScript snippet, Google Tag Manager, a React/Next.js SDK, and an API. WhatsApp and Slack are not confirmed as customer-facing channels.

Deploy brings the agent into live customer interactions, where its context and memory can support a continuous experience. Understanding the difference between a customer-facing surface and a technical deployment option can help clarify what the available information covers.

Customer-facing surfaces

The agent is described as appearing across the customer journey, including acquisition, retention, expansion, and support. The named surfaces are:

Across these interactions, the agent can use information about where the customer is, which Audience they belong to, and relevant business-system context. If it cannot resolve an issue, it can hand it off to the right human with context.

Deployment options

The available implementation method depends on how you want to add the experience to your product or site:

  1. JavaScript snippet: Add a lightweight script to your site header. Components render based on your dashboard configuration.
  2. Google Tag Manager: Deploy and manage components through your existing tag setup.
  3. React/Next.js SDK: Import components directly into an application for a custom experience.
  4. API-first: Build a custom UI using the conversation API while Unless handles the AI backend.

These are technical deployment options, not a list of supported messaging channels. The information here does not specify which option, if any, enables delivery through WhatsApp or Slack.

WhatsApp and Slack

WhatsApp is not identified as a deployment surface in the available product information, so its availability cannot be confirmed here. Slack is listed as a source that can be connected during Train to enrich the agent’s knowledge, but that does not establish Slack as a customer-facing channel.

Conclusion

Deploy supports a consistent agent experience across the listed web, product, portal, chat, and helpdesk surfaces. For WhatsApp or Slack delivery, the available information does not confirm support, so check with Unless before planning around those channels.