Connect your systems

Deploying across channels: web, WhatsApp, Slack, and more

Deploying your AI agent across multiple channels such as web, WhatsApp, Slack, and others ensures a seamless, personalized customer experience wherever your customers interact with your brand. This approach allows the agent to maintain full memory and context, providing consistent support and engagement throughout the entire customer journey.

how deploy works across channels

The Deploy phase is designed to deliver one intelligent agent that operates with full context and memory across all customer touchpoints. Whether your customers engage via your website, WhatsApp, Slack, or other platforms, the agent maintains a continuous understanding of their needs and history.

living context on every surface

The agent adapts to your brand’s tone and language on every channel. It appears on your website, in-product portals, chat interfaces, and messaging apps like WhatsApp and Slack, always speaking in your customer’s language and style. This consistent voice helps customers feel recognized and valued, no matter where they reach out.

connected to your business systems

Behind the scenes, the agent integrates with your business systems to know exactly where the customer is in their journey and which audience segment they belong to. This connection enables the agent to provide relevant, timely responses and proactive nudges, such as in-app notifications or personalized messages on messaging platforms.

clean handoffs with full context

When the agent cannot resolve an issue, it escalates the conversation to the right human agent without losing any context. This means customers don’t have to repeat themselves, whether they switch from a web chat to a WhatsApp conversation or move into a Slack support channel.

deployment options for multi-channel integration

To deploy your agent across various channels, you have several flexible options:

• JavaScript snippet: Add a lightweight script to your website header to render components configured in your dashboard.
• Google Tag Manager: Manage and deploy components through your existing tag management system.
• React/Next.js SDK: For custom-built experiences, import components directly into your web or app environment.
• API-first approach: Build fully custom user interfaces on any platform, including WhatsApp and Slack, using the conversation API while the AI backend is managed for you.

These options allow you to tailor the deployment to your technical environment and customer preferences, ensuring the agent is accessible wherever your customers are.

maintaining privacy and memory across channels

The agent’s Living Memory runs securely through a Privacy Vault, where personally identifiable information (PII) is tokenized and stored within your account. This setup ensures that customer data remains private and secure across all channels. Customers can request data export or deletion at any time, maintaining compliance and trust.

conclusion

Deploying your AI agent across web, WhatsApp, Slack, and other channels creates a unified, personalized customer experience that feels natural and continuous. By leveraging flexible deployment options and maintaining full context and memory, your agent can engage customers effectively wherever they choose to connect, all while safeguarding their privacy. This multi-channel approach helps build stronger relationships and drives better outcomes throughout the customer journey.